Support
We're here to help! If you have any questions, issues, or feedback, please don't hesitate to reach out.
Frequently Asked Questions
How do I pair with my partner?
To pair with your partner, one of you needs to generate a pairing code in the app settings. The other partner can then enter this code to establish the connection. Both users must have premium subscriptions to use pairing features.
How do I cancel my subscription?
You can cancel your subscription at any time through your Apple ID account settings. Go to Settings > [Your Name] > Subscriptions, find PillowSync, and tap Cancel Subscription. Your subscription will remain active until the end of the current billing period.
Is my data secure?
Yes, your data is encrypted both in transit and at rest. We use industry-standard security practices to protect your information. You can read more about our security measures in our Privacy Policy.
Can I delete my account?
Yes, you can delete your account at any time through the app settings. When you delete your account, all your data will be permanently deleted within 30 days. This action cannot be undone.
What's the difference between free and premium?
The free version allows you to log basic session information. Premium features include advanced analytics, unlimited history, detailed breakdowns, trend analysis, and partner pairing capabilities.
How do I report a bug or suggest a feature?
You can report bugs or suggest features by emailing us at [email protected]. We appreciate your feedback and use it to improve the app.
Do you share my data with third parties?
We do not sell your data. We only share data with third-party services necessary to provide the app's functionality (such as Supabase for data storage, Firebase for notifications, and RevenueCat for subscription management). You can read more in our Privacy Policy.